NetSuite Support: Everything You Need to Know

Picture of Gary Jain
Gary Jain

Founder, Ledger Labs

NetSuite Support

Table of Contents

You will find below, everything you should know about NetSuite support. Including the dynamics, importance, and details of other related attributes. 

Everyone knows that NetSuite is one of the most popular and commonly used platforms for ERP or enterprise resource planning requirements of any organization. The tool has helped over 30,000 different organizations and businesses achieve stable growth and ease of management with the help of the tool. The tool also offers smart integration and connection services to users who want to bring data from other platforms to NetSuite. 

NetSuite allows businesses to manage everything from operations, inventory, sales, accounts, and other related attributes quite easily. However, the tool is not necessarily easy to use. Sometimes, the business has to make some arrangements for the training of the employees. This training will help you, as a business, to get the best out of the tool with ease. 

The developers of NetSuite at Oracle, release regular updates for the tool. These updates are better than the previous version and bug-free as well. Additionally, the team may even add some new and helpful features to the tool with such updates. Hence, it becomes tough, even for the trained personnel to use the platform. This is where NetSuite support comes in. 

NetSuite is a broad tool that offers a variety of functions. At times, it’s not easy for the business to make the best out of these offerings due to the lack of knowledge and understanding. NetSuite support services allow you to bridge the gap between the features of the tool and its optimal usage. The employees providing support services will guide you with the entire procedure. How to fix a problem, how to use any new feature, or assist with any other query related to NetSuite. Alternatively, they may also execute these tasks for you if the need arises. But that’s not all. With the support services, you get a wide and open horizon right in front of you. 

With the help of this guide, we will explain everything about NetSuite support. From its importance to the inclusions, you will get detailed information about everything there is to know about the support services. Yes, we are talking about both in-house NetSuite support phone numbers or customer care and third-party services. So, let’s start this guide right away. 

Advantages of NetSuite Support Services

There are multiple advantages of using the NetSuite support services. As you may already know, there are two ways to use NetSuite in any business: either the organization can hire a team of professional and experienced third-party NetSuite ERP service providers or train the existing employees. The latter is more complicated than the former as the third-party professionals are either self-trained or trained regularly by the employer. So, they have all the information related to the features in the new updates and they know how to use the same for the greater good of the business. Additionally, these servicemen can also help your existing team of NetSuite executives in your organization to avail the benefits of the new update. 

If you hire a NetSuite support team. You can ensure that all the existing personnel in the organization focus on the other crucial tasks at hand. Additionally, you can even save a huge sum of resources spent on the regular training of the personnel. These support executives will take care of all the requirements of your business. 

The support personnel has years of experience working on NetSuite, hence, they can use every single feature available to the business. This will mean that you get personalized and streamlined data from different portals and manage different operations with ease. 

That’s not all the advantages of using the support services. Below, you will find every aspect that is included in the support services offered by any third party. 

 

What’s Included in NetSuite Support Services?: The Responsibilities 

If you think that the support services offered to any organization are limited, then it’s a misconception. If you hire a smart, experienced, and professional team of support executives, then you will get the following services: 

1. Customization of System 

The deployment of NetSuite in any type of organization is not a small task. It may take weeks or even months to deploy the solution completely. Additionally, as the tool gets regular updates some fundamental changes may also appear. This may result in some complications. So, the NetSuite support team will assist you with these complications. Moreover, if the business requires or demands some modifications in the platform, then the support team will also help you with the same. 

2. Train the Employees

As stated earlier if you want the existing employees or managers to use the ERP tool, then you need to train the personnel. This training should be all-around and inclusive so that the managing team does not face any problems while using the tool. You can hire the NetSuite support executives for the training of such employees. 

3. Ticket Resolution 

If the business or its related parties raise any tickets related to the tool or its related attributes, then the support executives will help you fix these problems or bugs right away. This builds the confidence of the third parties in your business and allows you to gain goodwill. 

4. Optimize NetSuite 

Another added benefit that you can avail of by employing NetSuite support services is the option to optimize NetSuite. Optimization of the platform covers a wide array of functionalities. However, all these functionalities are directed towards the same task, making the tool better and easier to use for the business. Hence, it’s wise to employ support services. 

5. NetSuite Integration 

NetSuite alone is quite effective but when the business integrates this ERP solution with other tools, then its power multiplies. The tool allows businesses to integrate other platforms like Salesforce with NetSuite and then gain the power, data, and information of all such platforms with ease. Additionally, you will also be able to develop a centralized system that contains the data from all platforms, reducing the need to run and check multiple ones for the required information. 

The integration of NetSuite with other platforms is quite a complicated and time-consuming task. If executed poorly, the integration may even reduce the performance metrics of the tool rather than increase them. This is something that NetSuite support can help you with. The support executives will assist you with the integration of the platform with other sources and allow you to execute the process perfectly. Moreover, you can even use the support to get the same job done if you don’t want to be bothered by the task. 

6. Work Exercise Management

For any type of business, it’s very important to set up and follow a proper work exercise. This laid-out exercise for work defines how the production, procurement, and inventory of the business will be execute and manage. The same also determines which goods, at what time, from which palace, and to where would be dispatch. For the same, various data are needed to be streamlined and sorted. 

This task is just as complicated as it sounds. It’s not easy to set up a plan of action and automate the system to follow the same. Thankfully you can do this with the help of NetSuite. However, this customization and management of the work pattern are not easy. So, it’s better that you take the help of the NetSuite support executives. These executives will determine the type of work involved in the organization, then customize the work, and establish a flow for ease of operation. 

7. Dashboard Management 

The dashboard is an interactive component of the NetSuite software. With the help of the dashboard, you can find out everything that you want to about the tool. You can set up different filters and then use the same to get the required data. You can even create helpful reports with the help of the dashboard. Additionally, the interface of the dashboard is also very comprehensive as it contains various charts, graphs, and other visual items for easy understanding. 

Just like any other aspect of NetSuite, the dashboard is also a huge aid that is best if used smartly. You can seek the assistance of NetSuite support for the same. You can specify your requirements in detail and then use the outputs provided as per the requirements of uses of the business. 

Summing Up: NetSuite Support Responsibilities and More 

So, here we are going to conclude everything we had to share related to the support executives of NetSuite. We hope that the above sections provided you with the precise data and information that you were looking for. Based on the above sections, it’s safe to say that whenever your or any other business faces a slump of any kind while using the NetSuite software. it’s better to seek the assistance of the NetSuite support personnel. They will guide you through everything and allow you to get the best out of the software with ease.

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